UpNest Home Services – SMS Terms & Conditions
Last Updated: July 2026
1. Program Overview
UpNest Home Services (“we,” “us,” “our,” or “Company”) provides SMS (text message) communication services to customers and interested prospects who have explicitly opted in to receive messages. This document outlines the terms and conditions governing your participation in our SMS program.
By opting in to receive SMS messages from UpNest Home Services, you agree to these Terms & Conditions.
2. Program Name and Description
Program Name: UpNest Home Services SMS
Program Sponsor: UpNest Home Services (DBA of RB Dynamics LLC)
Website: https://upnesthomeservices.com
We use SMS to:
- Send appointment confirmations and reminders
- Provide technician arrival updates
- Deliver service quotes and estimates
- Send promotional offers and discounts
- Follow up after service completion
- Provide customer support
3. Message Types and Frequency
3.1 Service Messages (Transactional)
What are service messages?
Service messages are critical communications related to your service request with UpNest, including:
- Appointment confirmations: “Your appointment on [DATE] at [TIME] is confirmed”
- Appointment reminders: “Reminder: Your appointment is tomorrow at [TIME]”
- Technician updates: “Your technician is on the way, arriving in [X] minutes”
- Service quotes: “Your estimate is ready – [LINK]”
- Follow-up: “How was your service? [LINK to feedback]”
- Emergency alerts: “Service area alert: [relevant information]”
When will you receive them?
You will receive service messages only when you have an active service request or appointment with UpNest.
Expected frequency: 1-4 messages per service engagement (variable, as-needed)
Note: Service messages are sent regardless of your promotional preference. You may not opt out of service messages while maintaining an active service request.
3.2 Promotional Messages (Marketing)
What are promotional messages?
Promotional messages include:
- Seasonal offers: “Spring Special – 20% off next service!”
- Loyalty discounts: “Exclusive offer for valued customers”
- Maintenance reminders: “Schedule your annual HVAC maintenance”
- New service announcements: “We now offer [new service]!”
When will you receive them?
Only if you have explicitly checked the promotional messages checkbox on our opt-in form.
Expected frequency: Up to 1-2 messages per month
Note: You may opt out of promotional messages at any time while continuing to receive service messages.
4. Consent and Opt-In
4.1 How You Opted In
You consented to receive SMS messages from UpNest Home Services by:
- Visiting our website at https://upnesthomeservices.com
- Filling out our contact/quote form
- Explicitly checking the boxes for message types you wish to receive
- Agreeing to these Terms & Conditions and our Privacy Policy
4.2 Your Consent Confirms
By opting in, you confirm that:
- You have the authority to use the phone number you provided
- You own or have permission to use the mobile phone receiving the messages
- You understand you will receive SMS messages at the frequency indicated
- You agree to these Terms & Conditions
- You have read our Privacy Policy
4.3 Opting In is Voluntary
Opting in to receive SMS messages is completely voluntary and is NOT a requirement to:
- Obtain a service quote
- Schedule an appointment
- Receive our services
- Purchase from UpNest Home Services
5. Message and Data Rates
5.1 Carrier Charges
Standard message and data rates from your wireless carrier apply.
UpNest Home Services does not charge additional fees for SMS messages. However, your wireless carrier may charge you for incoming and outgoing SMS messages according to your mobile plan.
5.2 What This Means
- Incoming messages: You may be charged by your carrier for receiving our SMS messages
- Outgoing messages: You may be charged for replying to our messages (e.g., STOP, HELP)
- Data rates: Standard SMS rates typically apply, not data plan rates
- Carrier responsibility: Check your plan or contact your carrier for details
5.3 Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. If you do not receive an expected message, contact your wireless provider.
6. Opting Out
6.1 How to Opt Out
You may opt out of receiving SMS messages from UpNest Home Services by:
Method 1: Reply STOP
- Reply with the text “STOP” to any SMS message we send
- You will receive a confirmation: “You have been unsubscribed from UpNest SMS”
- Unsubscription is processed within one message exchange
Method 2: Manage Preferences Online
Method 3: Contact Us by Email
- Email us at: privacy@upnesthomeservices.com
- Subject: “Unsubscribe from SMS”
- Include your phone number
- We will process your request within 24 hours
6.2 HELP Keyword
If you have questions about our SMS program, reply with “HELP” to any message, and we will respond with assistance information.
6.3 What Happens When You Opt Out
Once you opt out:
- We will stop sending promotional messages immediately
- We will stop sending service messages when your current service request is complete
- We will retain your information as required by law (see Section 10)
- You will not receive further SMS from UpNest Home Services
7. Message Content
7.1 Content Included in Messages
Our SMS messages may include:
- Your name or reference number
- Appointment dates and times
- Technician names and arrival windows
- Links to estimates, schedules, or feedback forms
- Promotional offers and discounts
- Our phone number for support
- “Reply STOP to opt out” instructions
7.2 Content NOT Included
Our SMS messages do NOT include:
- Personal financial information
- Credit card numbers
- Passwords or sensitive credentials
- Third-party marketing (we don’t share your number)
- Illegal or age-gated content
8. Privacy and Data Protection
8.1 How We Protect Your Information
We treat your phone number and personal information with strict confidentiality:
- Encrypted storage on secure servers
- Access limited to authorized staff
- Regular security audits and updates
- Compliance with industry standards
8.2 We Will NOT
- Sell your phone number to third parties
- Share your number for marketing by other companies
- Use your number for any purpose other than UpNest communications
- Disclose your information without legal requirement
8.3 Data Retention
- Active customers: Information retained during service relationship + 2 years after last service
- Opted-out numbers: Retained for 18 months (legal requirement)
- Consent records: Retained for 3+ years (compliance audit trail)
See our Privacy Policy (https://upnesthomeservices.com/privacy-policy/) for complete details.
9. Compliance with TCPA and CTIA
9.1 TCPA Compliance
Our SMS program complies with the Telephone Consumer Protection Act (TCPA) requirements:
- ✅ Express written consent obtained before marketing messages
- ✅ Clear identification of sender (UpNest Home Services)
- ✅ Easy opt-out mechanism (STOP keyword)
- ✅ Timely processing of opt-out requests (within 1 message exchange)
9.2 CTIA Compliance
Our SMS program adheres to Cellular Telecommunications Industry Association (CTIA) guidelines:
- ✅ Clear opt-in process with explicit consent
- ✅ Frequency disclosure (messages per month)
- ✅ Clear Terms & Conditions and Privacy Policy
- ✅ HELP and STOP keyword support
- ✅ Carrier disclaimer included
9.3 State-Specific Laws
We comply with all applicable state laws regarding SMS marketing and consent requirements.
10. Limitations and Disclaimers
10.1 Service Availability
UpNest Home Services makes no guarantee regarding:
- Uninterrupted SMS service delivery
- Message timeliness or accuracy
- Carrier network availability
- Compatibility with all mobile devices
10.2 Carrier Liability
Carriers are not responsible for:
- Delayed or undelivered messages
- Interruptions in service
- Technical failures
- Message content
10.3 Our Limitation of Liability
To the maximum extent permitted by law, UpNest Home Services is not liable for:
- Indirect, incidental, or consequential damages
- Lost profits or revenue
- Service delays or interruptions
- Errors in message content (provided in good faith)
11. Changes to Terms
We may update these Terms & Conditions from time to time. Changes will be effective when posted to this page. Your continued participation in our SMS program after any updates constitutes your acceptance of the new terms.
12. Contact Us
For questions about our SMS program, these Terms & Conditions, or to manage your preferences:
UpNest Home Services
Email: privacy@upnesthomeservices.com
Website: https://upnesthomeservices.com
We respond to inquiries within 24-48 business hours.
