Privacy Policy

UpNest Home Services – Privacy Policy

Last Updated: July 2026


1. Introduction

UpNest Home Services (“we,” “us,” “our,” or “Company”) operates the https://upnesthomeservices.com website (the “Service”). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when receiving our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and communicate with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.


2. Information We Collect

2.1 Information You Provide Directly

When you fill out our contact form, request a service quote, schedule an appointment, or communicate with us, we collect:

  • Full name
  • Email address
  • Mobile phone number
  • Service address
  • Description of service needed
  • Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages you visit
  • Time and date of visits
  • Referral source
  • Device information

This information is collected through cookies and similar tracking technologies.

2.3 SMS-Related Information

When you opt-in to receive SMS messages, we collect and store:

  • Your mobile phone number
  • Date and time of opt-in
  • Your consent preferences (service messages vs. promotional messages)
  • Message delivery and engagement data
  • Any responses or interactions with our messages

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Scheduling and confirming appointments
  • Sending appointment reminders and updates
  • Providing service quotes and estimates
  • Communicating technician arrival information
  • Following up after service completion

3.2 Communication

  • Responding to your inquiries
  • Sending service-related notifications
  • Sending promotional offers and updates (with your consent)
  • Providing customer support

3.3 Business Operations

  • Improving our website and services
  • Analyzing service trends and customer preferences
  • Maintaining records for business purposes
  • Complying with legal obligations

3.4 Marketing (With Consent)

  • Sending promotional messages about seasonal offers
  • Notifying you of loyalty discounts and special deals
  • Maintenance reminders and service recommendations

4. SMS Message Policy

4.1 What You’re Opting Into

When you check the SMS consent boxes on our form, you agree to receive:

Service Messages (Transactional):

  • Appointment confirmations and reminders
  • Technician arrival updates
  • Service quotes and estimates
  • Follow-up after service completion
  • Customer support responses

Expected frequency: 1-4 messages per service engagement

Promotional Messages (Marketing):

  • Seasonal offers and special discounts
  • Loyalty promotions
  • Maintenance reminders
  • New service announcements

Expected frequency: Up to 1-2 messages per month

4.2 Message and Data Rates

Standard message and data rates from your wireless carrier apply to all SMS messages you send and receive. Your wireless carrier may charge you for incoming and outgoing SMS messages according to your plan.

4.3 Opting Out

You can stop receiving SMS messages from us at any time by:

  1. Replying STOP to any message we send
  2. Visiting https://upnesthomeservices.com/sms-manage-preferences to manage your preferences
  3. Emailing us at privacy@upnesthomeservices.com

When you opt out, we will send a confirmation message and cease sending SMS to you within one message exchange.

4.4 Opting In is Voluntary

Opting in to receive SMS messages is completely optional and not required to purchase services from us. You can use our services without receiving SMS messages by declining the SMS checkboxes on our contact form.


5. How We Protect Your Information

5.1 Data Security

We implement appropriate physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5.2 Data Storage

Your information is stored securely on our servers and databases. Access to your information is restricted to authorized employees and service providers who need to know that information to provide our services.

5.3 Data Retention

  • Active customers: We retain your information for the duration of our relationship plus 2 years after your last service
  • Opted-out phone numbers: We retain phone numbers of opted-out customers for 18 months (required by law)
  • Consent records: We retain opt-in records for 3+ years for compliance and audit purposes

6. Information Sharing & Disclosure

6.1 We Do NOT Sell Your Information

We will never sell or share your mobile phone number or personal information with third parties for marketing purposes. This is a core principle of our business.

6.2 Service Providers

We may share your information with third-party service providers who assist us in operating our website and delivering our services, including:

  • SMS communication providers
  • Scheduling software providers
  • Website hosting providers
  • Website analytics providers

These service providers are contractually obligated to maintain the confidentiality of your information.

6.3 Legal Compliance

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with legal obligations
  • Enforce our Terms & Conditions
  • Protect our rights, privacy, safety, or property
  • Protect against fraud or security threats

7. Your Privacy Rights

7.1 Access Your Information

You have the right to request access to the personal information we have collected about you. To make such a request, please contact us using the information in Section 10 below.

7.2 Correct Your Information

You have the right to request correction of any inaccurate information we hold about you.

7.3 Delete Your Information

You have the right to request deletion of your personal information, subject to certain legal obligations. We will honor deletion requests unless we are required to retain the information by law.

7.4 Opt-Out

You have the right to opt out of receiving SMS messages and marketing communications at any time. See Section 4.3 above for opt-out instructions.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites before providing your information.


9. Children’s Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child’s account.


10. Contact Us

If you have questions about this Privacy Policy, wish to access, correct, or delete your information, or have privacy concerns, please contact us:

UpNest Home Services
Email: privacy@upnesthomeservices.com


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Your continued use of our Service after any modifications to this Privacy Policy constitutes your acceptance of the updated policy.